Customer service test: Pre-employment screening assessment to hire the best candidates

Summary of the Customer service test

This Customer Service test evaluates candidates’ ability to interact appropriately and determine appropriate solutions. It will help you hire experts who can enhance your CS operations by improving customer satisfaction and avoiding negative impressions.

Covered skills

  • Understanding customer needs

  • Customer communication

  • Customer service technique

  • Customer service operations

Use the Customer service test to hire

Customer service representatives Technical support specialists Call center agents Help desk specialists Client service associates Customer success managers Client relationship managers Customer service managers


Role specific skills


10 min


English, Spanish, French, Italian, Japanese, Dutch, Portuguese



About the Customer service test

Hiring candidates with exceptional customer service skills helps drive customer loyalty, increase satisfaction and retention rates, leading to higher revenue and brand reputation. This Customer Service test evaluates candidates’ abilities to understand customer inquiries, identify root causes, interact with empathy and care, determine accurate and efficient solutions, and avoid negative impressions. It also tests candidates’ knowledge of how to enhance the efficiency of your customer service team’s operations by communicating clearly, analyzing relevant data, and implementing improved systems. This Customer Service screening test will help you identify customer service representatives, agents, and managers who can deliver effective and efficient solutions while maintaining a positive attitude and enhancing team performance. Successful candidates will provide excellent customer service, maintain customer satisfaction, and contribute to the growth and success of your business. This test is suitable for hiring customer service representatives, call center agents, and other customer-facing roles.

The test is made by a subject-matter expert

Katrina S.

Katrina’s track record of achieving operational excellence as a customer service manager is supported by four pillars: team building, partnership, strategic planning, and cultural understanding. She has employed this winning formula in the delivery of numerous large-scale strategic initiatives over the past 10 years.

Highly motivated by successful outcomes, Katrina uses superior organizational skills, strong multi-tasking abilities, and crystal-clear communication to lead and inspire her team.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

What our customers are saying

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Review from G2

Any tool can have functions—bells and whistles. Not every tool comes armed with staff passionate about making the user experience positive.

The TestGorilla team only offers useful insights to user challenges, they engage in conversation.

For instance, I recently asked a question about a Python test I intended to implement. Instead of receiving “oh, that test would work perfectly for your solution,” or, “at this time we’re thinking about implementing a solution that may or may not…” I received a direct and straightforward answer with additional thoughts to help shape the solution.

I hope that TestGorilla realizes the value proposition in their work is not only the platform but the type of support that’s provided.

For a bit of context—I am a diversity recruiter trying to create a platform that removes bias from the hiring process and encourages the discovery of new and unseen talent.

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Chief Talent Connector, Small-Business (50 or fewer emp.)

Review from G2

Use TestGorilla to hire the best faster, easier and bias-free

Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

Watch what TestGorilla can do for you

Create high-quality assessments, fast

Building assessments is a breeze with TestGorilla. Get started with these simple steps.

View a sample report

The Customer service test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

customer service skills test

Find customer service pros with our Customer Service skills test

When you use the Customer Service skills test, you can instantly learn your candidates’ strengths and weaknesses without time-consuming resume screening or hiring-related stress. With this test, you can find a professional who aligns with your team and culture, forget about costly mis-hires, and start delivering exceptional customer service.

Our Customer Service test boosts business success

Companies across the globe need to connect with customers and encourage repeat business. Although this is challenging, you can achieve business success by hiring a customer service professional.

Handing customer service responsibilities over to a capable professional is key to commercial success and business achievements. You can find a professional customer service candidate without any hassle by using our Customer Service skills test to assess candidates.

Choose our Customer Service skills test

Our comprehensive Customer Service skills test will help you assess a range of skills. You can use it to find out whether your candidates can dig deeper into the root causes of customer inquiries, enhance customer satisfaction with your business offers, empathize with customers, and resolve problems with a customer-centric attitude.

The test also helps you discover whether your candidates can enhance your client retention rates while acting as the face of your company. It determines whether they can handle and respond to complex customer service challenges while maintaining a professional and empathetic attitude and following all protocols that are critical to your organization.

TestGorilla’s Customer Service skills assessment will help you find top candidates

You can use our Customer Service test to hire professional customer service candidates for a range of roles, including customer service leaders and managers, customer service reps, cashiers, retail positions, receptionists, and administrative assistants.

This test is also ideal for any open position that requires exceptional customer service skills.

customer service skills test

Why the Customer Service test is ideal for your business

Global organizations and SMEs alike need professionals with exceptional customer service skills, and the Customer Service test will help you find them.

Whether your company is an online product vendor with a live support chat or a retail store with an in-store customer service department, the professionals you hire for these departments can make or break your organization’s reputation.

Delivering poor customer service can adversely affect your company’s customer retention, customer loyalty, sales, profits, and reputation.

Top customer service is vital for building connections with customers and retaining them due to increased customer loyalty. Customer service leaders and managers, receptionists and administrative professionals, retail customer service professionals, and cashiers must all have exceptional customer service skills.

Determining how well your applicants can interact with customers is crucial when hiring a customer service professional. Customer service testing will help you choose the most skilled customer service professional whose attitude and aptitude outshine the rest of your applicants.

Hire the customer service professional you need by using TestGorilla the right way

Prioritize customer service proficiency and professionalism by choosing TestGorilla’s Customer Service test.

Make sure that you use the Customer Service skills test before you start to interview candidates but after you’ve begun to source them. This is a quicker approach to narrowing down an applicant list and an efficient way to help your organization avoid unconscious bias when hiring.

You can also combine the Customer Service skills test with other skills tests for a broad range of skills and traits, including personality, culture add, technical skills, soft skills, customer-service leadership, and more.

customer service skills test

4 steps to easily and comprehensively assess candidates with TestGorilla

You can easily complete your hiring process and find the right customer service candidate in just four steps:

1. Build an assessment that features a Customer Service test: Create an assessment that features a Customer Service test by entering the title of the job you’re hiring for. This will provide you with a range of tests that you can browse. You can then add custom questions to test your candidates further.

2. Enhance brand awareness by customizing the Customer Service assessment: You can easily enhance awareness of your brand by customizing your assessment. Just add your company’s logo to the assessment, and choose a color theme that matches your brand.

3. Invite customer service candidates to complete the assessment: You’ve got three convenient options to invite customer service candidates to take your assessment: by distributing a link to the test, via your applicant tracking system, or through the TestGorilla platform. And it’s easy to send the test to all of your candidates with a single click.

4. Settle on a hiring decision and choose a candidate: Determine which candidate has superior customer service skills and is the best match for your organization by comparing the test reports generated by TestGorilla. Choose a candidate whose overall profile best suits your company.

In summary

The world’s best experts have crafted our skills tests to make candidate selection and performance prediction a cinch. Use TestGorilla’s skills assessments to get a comprehensive view of how your candidates fit into the bigger picture and how their cultural values align with your company’s.

Candidates will have no trouble accessing and completing the Customer Service skills test since it is compatible with tablet, mobile, and desktop platforms.

Getting customer service pros on your team is easy: Just use TestGorilla. Our pre-employment tests will help you find the customer service professional who’s right for your team. You can gain insights into job applicants with an objective and comprehensive Customer Service test.

You can assess your customer service applicants easily and without bias. Hire the best talent and offer exceptional customer service that keeps your clients coming back by choosing TestGorilla.


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